Why Choose Us?

What We Do

Our call center representatives are experts in customer care. They are top-notch communicators who do everything from schedule medical appointments to resolve tollway charges. We hold call center contracts with a number of partners, including the Illinois Tollway Authority, University of Illinois Hospital & Health Sciences System, Advocate Health Care, Illinois Joining Forces and Illinois Department of Financial and Professional Regulation. As a customer care agent at The Chicago Lighthouse, you’re the voice of influential clients like these, empowered to help people get things done, answer questions and solve problems.

A Great Place to Work, In the Center of It All

At our customer care centers, you’ll have the opportunity to grow in-demand, marketable skills. We offer full and part-time positions with flexible hours, competitive pay and generous benefits packages. We’re growing quickly, and excellence is rewarded with professional advancement. Outstanding employees can work their way up to train and supervise others, launching a dynamic customer-service career.

Jobs with a Mission

Based on a model of social enterprise, our customer care centers earn revenue that helps support our programs and services. This model allows us to continually meet the growing and diverse needs of our patients, clients and employees, without depending on donations and grants alone.

Up for the Challenge?

Our customer care centers offer great opportunities for people with patience and strong problem-solving skills. You’ll be a good fit if you love to listen, work efficiently, and pay attention to details.

No experience? No problem. As an entry-level representative, we’ll train you in basic customer service practices and call center technology.

We’re also seeking supervisors, trainers and agents with specialized medical training. Search open positions to find the ideal role for you!