Stronger Together Frequently Asked Questions
ABOUT THE INITIATIVE
What is the “Stronger Together” initiative and what does it include?
“Stronger Together” is a community-focused mental health initiative. We aim to promote open conversations about mental health and expand access to mental health resources. Through the “Stronger Together” initiative, we are committed to connecting you with:
- A dedicated Mental Health Care Coordinator to guide you through every step and ensure you are connected to mental health services specifically tailored to your needs.
- Access to licensed mental health providers at The Chicago Lighthouse’s Bergman Institute for Psychological Support who are ready to listen and help you on your journey
- Financial support for uninsured and underinsured individuals, so that financial barriers do not prevent access to support.
Who is Eligible?
You can access services through this initiative if you:
- At least 18 years old
- Reside in Cook County AND
A member of The Chicago Lighthouse community, including:
- Individuals who are blind, visually impaired, experiencing vision loss, or newly diagnosed with an eye disease that may lead to vision loss.
- Individuals who have a disability not related to vision
- Veterans
- Caregiver/care partners
- The Chicago Lighthouse staff
NOTE: Not a resident of Cook County? You can still access mental health services through the Bergman Institute of Psychological Support.
SERVICES AND APPOINTMENTS
What types of mental health services are offered?
We offer individual, family, and group therapy sessions through the Bergman Institute for Psychological Support. In-person and teletherapy sessions are available based on each client’s needs and preferences.
When and where are appointments for mental health services available?
- In-person appointments are offered at the following locations, Monday-Friday 9:00AM-5:00PM (last appointment at 4:00 pm):
- The Chicago Lighthouse (main location at the Illinois Medical District campus – 1850 W. Roosevelt Rd. Chicago, IL 60605):
- The Chicago Lighthouse Huber Vision Rehabilitation Center (Glenview location – 222 Waukegan Road Glenview, IL 60025):
- Telehealth appointments are available Monday-Friday from 9:00AM-5:00PM. Limited after-hours availability may be offered upon request, depending on provider availability.
Do I need a referral?
No, you do not need a referral from a primary or mental health care provider to access our mental health services. Our Mental Health Care Coordinator will review insurance information and discuss available financial support options with you.
How do I schedule my first appointment?
To get started, you can either:
- Fill out the interest form at this link, or by navigating to the “I’m interested. What’s next?” section of our landing page or
- Reach out directly to our Mental Health Care Coordinator at (312) 966-3466 or michelle.lee@chicagolighthouse.org. We’re here to help you along the way.
INSURANCE AND FINANCIAL SUPPORT
How do I find out if my insurance is accepted? Do you offer sliding scale or financial assistance?
We understand that health care costs can be a concern. Through the “Stronger Together” initiative, financial support for uninsured and underinsured individuals is available. Our Mental Health Care Coordinator will explain financial support options to you.
MENTAL HEALTH QUESTIONS
What if I’m not experiencing a “mental health crisis”? Can I still use these services?
Yes! You don’t need to be at a point of crisis to consider mental health care. Therapy isn’t just for emergencies or limited to people facing serious problems – it can also support personal growth and help you live a more balanced and fulfilling life. For many, caring for mental health means maintaining emotional well-being and having a safe space to express feelings or burdens that may be difficult to share with friends or loved ones.
Will my information be kept private?
ABSOLUTELY. All mental health services are confidential and protected under privacy laws. Your information is kept strictly between you and your healthcare provider. Accessing mental health services will have no impact on your employment status or eligibility to participate in other programs or services at the Lighthouse.
Mental Health Care Coordinator
What is a Mental Health Care Coordinator and how can they help me?
Our Mental Health Care Coordinator acts as your guide and go-to support person on your mental health journey. They will:
- Help schedule your first appointment
- Check in during your mental health journey
- Help you access additional services to overcome any barriers you may be facing in accessing mental health support (e.g., transportation to your appointment).
- Coordinate with other organizations and external resources if there are needs that extend beyond the Lighthouse’s services.
How do I get in touch with the Mental Health Care Coordinator?
Complete and submit the following form: Stronger Together Interest Form. The form can also be found on our website: Stronger Together – The Chicago Lighthouse by clicking on the “Click here to take the next step” button. You can also contact the Mental Health Care Coordinator, Michelle Lee, directly at (312) 966-3466 or michelle.lee@chicagolighthouse.org
Can the Mental Health Care Coordinator help my family members or caregivers?
Yes. We understand that caring for others can be challenging and sometimes overwhelming. Caregivers’ mental health needs can often go unidentified or unaddressed. The “Stronger Together” initiative expands mental health support access to individuals providing care to the valuable members of our Chicago Lighthouse community.
ACCOMMODATIONS
Do you offer services in other languages?
Yes, services are available in English and Spanish. Additional support can be arranged during your intake with the Mental Health Care Coordinator.
How can I request additional accessibility support?
You can inform us of any accessibility support you may need during the intake process.
Do providers have experience working with individuals with disabilities?
Yes, the mental health providers at our Bergman Institute for Psychological Support are trained to work with the visually impaired, blind, and disabled communities and are dedicated to providing compassionate and tailored support to meet your unique needs.
CLH EMPLOYEES
Are Chicago Lighthouse employees eligible to receive services through the Stronger Together initiative?
Yes, as a Chicago Lighthouse employee, you are eligible for mental health support through the “Stronger Together” initiative, including coverage for out-of-pocket insurance expenses related to your care. Please contact the Mental Health Care Coordinator to learn more.
How is this different from accessing services through the Employee Assistance Program (EAP)?
Mental health support offered through the “Stronger Together” initiative is separate from services provided by the Employee Assistance Program (EAP). If you are not comfortable seeking services through The Chicago Lighthouse, the Mental Health Care Coordinator can help you learn more about the EAP and connect you with external mental health resources.
Will my employer know if I use these services?
No. Your participation is completely confidential and protected under privacy laws, to ensure your information remains private and secure.
