Adeem Osman

Adeem Osman serves as Senior Vice President of Business Development and Contact Center Operations for Lighthouse Enterprises, the contact center division of The Chicago Lighthouse. He brings more than 20 years of executive leadership experience across contact center operations, healthcare, insurance, Medicare, Medicaid, client strategy, and business development.

Throughout his career, Adeem has led large-scale service delivery teams, managed multimillion-dollar client portfolios, developed growth strategies, supported complex RFPs and contract negotiations, and driven measurable improvements in revenue, profitability, customer experience, and operational performance. His background includes leadership roles with Bloom Insurance, ConnexionPoint, bswift/CVS-Aetna, and Aon, where he built high-performing teams and advanced contact center solutions for healthcare and insurance organizations.

 At Lighthouse Enterprises, Adeem is focused on expanding mission-driven contact center solutions for healthcare, insurance, government, and commercial clients. His work supports The Chicago Lighthouse’s broader mission of creating meaningful employment opportunities for individuals who are blind, visually impaired, disabled, and veterans, while delivering high-quality, scalable customer engagement solutions.

Adeem is passionate about building strong client partnerships, developing teams, improving operational outcomes, and leveraging technology to enhance the customer and agent experience. His leadership approach is grounded in service excellence, innovation, accountability, and long-term value creation.