Veterans’ Employment Empowerment Project


Learnus Ross Posing in front of Veterans literature

The Veterans’ Employment Empowerment Project is designed to assess job readiness and provide on-the-job training to Veterans seeking employment in customer service roles. With recruitment support from community partners such as the Department of Veterans Affairs, Goodwill Industries, National Able Network, Jesse Brown Medical Center and Hines VA Hospital, we are able to provide permanent employment and ongoing support to promote career advancement.

Upon selection for hire, a candidate receives extensive on-the-job training prior to permanent placement. The following key areas outlines each training phase that the candidates will experience:

  • Basic Customer Service: Two half days of training that focuses on how to handle difficult customers and common challenges.
  • Program Orientation: A four-hour paid training session that covers Chicago Lighthouse guidelines, policies and procedures, as well as employee expectations related to overall work performance.
  • Specialized Skills Training: Up to four weeks of mandatory paid training that teaches the functions and operations of the job within the specific customer care center.

For more information, please contact:

Learnus Ross
Veteran Coordinator
(312) 997-1683

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