Call Centers at The Chicago Lighthouse

A call center agent who is blind takes a call

What We Do

Since 2012, The Chicago Lighthouse’s call centers have provided top-of-the-line customer service to a range of clients—from university hospital and health systems to business compliance hotlines. In addition to benefiting from our superior standards, our clients know they are helping to provide meaningful jobs for individuals who are blind, visually impaired, disabled, and Veterans. These partnerships generate revenue to help support The Chicago Lighthouse’s 40 social service programs, which assist over 50,000 people annually.

Fast Facts

Infographic of call center performance: call volume = over 6.5 million calls annually in 2021; Total minutes handled 52,000,000 annually; Average speed of answer: less than one minute; Service Level 80% of calls answered within 20 seconds.

  • 30% of all Call Center staff are blind, visually impaired, disabled or Veterans.

3 photos of call center agents: the first is a Veteran, the secon is a man who is blind and the third shows two females working with their guide dogs

Call Center Features

  • HIPAA and PCI compliant
  • Call center agents who are dedicated to your account
  • Lower attrition rates than the industry standard
  • We manage and scale our staff to ensure Key Performance Indicators are met
  • Transparent billing
  • We do not bill for any amount of hold times

 

Related Links

Contact Us

For more information, contact Kathy Stoeberl, Chief Business Development Officer at (312) 997-3665 or kathy.stoeberl@chicagolighthouse.org

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