Ricardo Vilchez, MNCM, Director of Information Technology, has worked at The Chicago Lighthouse for 13 years. He and his staff are responsible for all network management (infrastructure, hardware and software) and communications systems (PBX, ACD and IVR) across all Chicago Lighthouse facilities. Mr. Vilchez has also worked with customized adaptive technology solutions for many years.
In addition to leading our IT Department, Mr. Vilchez teaches in the field of information technology at DeVry University. He holds an M.A. degree in Network Communication Management from Keller Graduate School of Management and a B.A. degree in Computer Information Systems from DeVry University.
Mr. Vilchez manages all initial installation and systems configurations for the current solicitation, and provides the adaptive technology solutions required for many of our staff. Throughout the life of the project, he oversees all cross-location IT operations and serves as a valuable resource for troubleshooting any issues that arise.