Let’s Work Together

Eight executives pose in front of a tall banner that reads "Celebrating a Healthy Partnership" during a ribbon cutting ceremony for the new UI Health Call Center

Services Provided
Our call centers will provide highly qualified call center agents, dedicated solely to your account.

We have the ability to handle any of your daytime overflow, inbound customer care support, credit card transaction support, electronic payment processing, website navigation assistance, general operator calls, medical appointment scheduling, patient registrations, medical billing, appointment reminder calls, helpdesk support, and general operator services. In addition to our experience with PCI compliance in several of our call centers, we follow strict HIPAA guidelines and test yearly on this knowledge for our call center agents. We also provide the following additional call center services: social service coordination, organizational outreach, customer survey administration, and confidential complaint processing

We ensure that our dedicated staff meet or exceed industry standards of responsiveness, efficiency, and professionalism, while also demonstrating the level of care that strengthens customer relationships.

Current Clients

Logos of the various companies The Chicago Lighthouse parnters with for their call center business: Illinois Tollway, University of Illinois Hospital, Cook County Health, Advocate Health Care, The State of Illinois, Illinois Joining Forces, IDHR, JetPay, Rush University Medical Center

Dedicated Staff
People who are blind, visually impaired, disabled, and/or Veterans demonstrate:

  • Lower rates of tardiness and absenteeism
  • Lower turnover rates
  • Longer terms of employment

A photo ribbon of 3 individuals working in a call center. All are disabled: one has a physical disability, one is in a wheel chair and one is blind

Proven Track Record
In 2019, our call centers:

  • Handled over 5.4 million calls for a total of 39 million minutes
  • Answered 80% of calls within 20 seconds
  • Maintained lower staff attrition rates than the industry standard
  • Hired and retained a diverse staff with 30% having disabilities and 10% being Veterans

Contact Us

For more information, contact Kathy Stoeberl, Vice President, Call Center Enterprises at (312) 997-3665 or kathy.stoeberl@chicagolighthouse.org

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