DEPARTMENT: Communications Center
REPORTS TO: Project Supervisor
STATUS: Transitional – Internship
SCHEDULE: Monday – Friday Part Time
LOCATION: Central Office
DATE REVIEWED: 10/29/10

Statement of Purpose: To answer all incoming calls from the Low Vision Clinic and the Front Desk, schedule appointments for clients coming to the Lighthouse or satellite sites, return calls for information & referral process, conduct telephone surveys, and accomplish data entry tasks.

Position Responsibilities:
• Provides excellent customer service to all customers – inbound and outbound calls
• Works with patients to schedule appointments in a timely and accurate fashion
• Communicates with Project Supervisor to maintain a current knowledge of scheduling procedures
• Contacts patients to confirm appointments
• Maintains accurate files
• Interacts with customers, staff, and doctors to solve problems and give assistance when needed
• Covers the Front Desk and assists in administrative duties
• Conducts customer satisfaction surveys
• Enters information in databases

Qualifications:
• High School graduate or its equivalence.
• Proficient in Microsoft Products
• Typing - 35 words per minute required
• Ability to answer high call volume
• Customer service skills a must
• Friendly demeanor
• 1 year call center experience a plus